Privacy Policy
This Privacy Policy explains how Highland Heating & Air (“Highland Heating & Air,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, contact us, or use our services in and around Colorado Springs.
By using our website or sharing information with us, you agree to the practices described in this Privacy Policy.
Who We Are
Highland Heating & Air is a locally owned and operated HVAC company based in Colorado Springs, Colorado. We provide heating, cooling, and related services to homeowners and property managers in El Paso County and the surrounding area.
Website: https://www.highlandheatingair.com
Information We Collect
Information You Provide
When you call, text, email, or submit a form, we may collect:
- Name
- Email address
- Phone number
- Service address or postal code
- Preferred appointment time
- Details about your HVAC system or issue
- Any notes, messages, or photos you choose to send us
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser and device type
- Pages viewed and time spent on the site
- How you arrived at our site (for example, from a search or ad)
Information From Third Parties
We may receive information from:
- Advertising and analytics platforms such as Google Ads or Google Analytics
- Online directories, review platforms, or booking tools
- Property managers or landlords who book work on your behalf
How We Use Your Information
We use the information we collect to:
- Respond to service requests and schedule appointments
- Create and send estimates, invoices, and job updates
- Provide customer support and follow-up
- Improve our website, advertising, and customer experience
- Send confirmations, reminders, and maintenance notices
- Comply with legal, tax, and business record-keeping requirements
We do not sell your personal information.
Texts, Calls & Emails
By providing your phone number or email, you consent to being contacted by Highland Heating & Air for scheduling, job updates, follow-ups, billing, and related service communication. You may opt out of non-essential marketing messages at any time by replying to a message or contacting us directly.
Sharing Your Information
We may share your information with:
- Service providers that help us operate our business (for example: scheduling, invoicing, payment processing, or CRM software)
- Property managers or landlords involved in your service request
- Third parties when required by law, regulation, or legal process
We do not share your information with third parties for their own marketing.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve functionality, measure performance, and understand how visitors interact with our site and ads. You can control cookies through your browser settings. If you disable cookies, some features of the website may not function correctly.
Data Retention
We retain your information only as long as reasonably necessary to provide services, maintain records of work performed, meet legal and tax obligations, resolve disputes, and support warranty-related documentation. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Data Security
We use reasonable physical, technical, and administrative safeguards to help protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
You may be able to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of certain information, subject to legal retention requirements
- Opt out of non-essential marketing messages
To make a request, contact us using the details in the Contact Us section below.
Children’s Privacy
Our services are intended for adults such as homeowners, tenants, and property managers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website and services after changes are posted means you accept those changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Highland Heating & Air
Colorado Springs, Colorado
Email: mike@highlandheatingair.com
Phone: 719-930-2200
Website: https://www.highlandheatingair.com